Sewell Collision is dedicated to returning your vehicle to pre-loss condition. The safety of your vehicle is our priority, and we thank you for trusting Sewell with a matter of such importance.
Please contact us if your vehicle needs collision repairs. Our estimators will guide you through the claims process and help coordinate towing if needed.
Bring your vehicle to your nearest Sewell Collision Center, or ask the towing company to transport it to us if the vehicle is not drivable.
Your Sewell Estimator will ask you to sign a repair authorization, which allows us to repair your vehicle.
Your Sewell estimator will map the vehicle with you and write a repair plan. This will include a pre-scan of the vehicle’s software and electrical system, disassembly of the damaged area, and creation of the estimate using manufacturer procedures and guidelines.
Insurance Approval
The insurance company must approve the repair before we begin work. Often, the longest delays happen while waiting for these approvals. We may need your assistance at times, and your help is greatly appreciated.
Customer Pay Approval
If you choose to pay for the repairs without using insurance, we only need your authorization to begin repairs.
Upon receiving approvals from you and the insurance company on the repair work and any supplements, we will begin the process of locating and ordering the parts necessary to repair your vehicle. Once all critical parts are received for the repair, work on the vehicle will begin.
New Panels Installed and Checked for Proper Fit
All collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit and ensure that your vehicle’s parts look and align as they did when new.
Corrosion Protection Reapplied to Repaired Areas
Most vehicles incorporate some form of corrosion protection applied by the original manufacturer.
All Metal Work Done and Initial Testing
We begin to check all systems for proper functionality and perform quality control of the repair work.
Our technicians carefully prepare your vehicle’s surfaces before applying paint in a controlled environment. Using a multi-step finishing process, we work to restore your vehicle’s original color, appearance, and finish.
Once we have completed the refinish process, we reattach the outer parts, such as mirrors, moldings, and other hardware. Our technicians carefully re-install and align all vehicle components, reconnect electrical and mechanical systems, and ensure proper fit and function according to manufacturer specifications. The time required varies depending on the complexity of the repairs.
Suspension work, wheel alignments, and safety system calibrations are performed at the appropriate stages of the repair process, often after reassembly. Final diagnostic scans and necessary calibrations help ensure vehicle systems function as designed.
Your vehicle will go through an extensive post-repair inspection. We will also perform a test drive of the vehicle.
The repaired area will be buffed and your vehicle will be cleaned thoroughly prior to pickup.
An estimator will review the repair work completed on your vehicle and answer any questions you may have.